Privacy Policy

Last updated: 20 September 2026

Powerbank Cambodia ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you use this website or buy from us, how we use it, who we share it with, and the choices you have. By using the website, you agree to the practices described here.

1. Information we collect

Information you give us

• Account registration: your name, email address, phone number and password.
• Orders: your name, phone number, email address, delivery address and the details of the items you order. If you pay by bank transfer, this may include the payment proof you send us.
• Contact form and messages: your name, email address, phone number, address, subject and message, and any messages you send to our Facebook page.
• Newsletter: your email address when you subscribe to our mailing list or promotions.

Information collected automatically

• Technical information such as your IP address, browser type, device type and operating system.
• Usage information such as the pages you view, the products you look at, the links you click and the website you came from, collected through cookies and analytics tools.

Payments: we do not accept online card payments and we do not collect or store bank card details on this website. Cash on delivery is paid directly to the delivery person, and bank transfers are made through your own bank.

2. How we use your information

• To process, confirm, deliver and support your orders, including contacting you about delivery.
• To create and manage your account and let you track your orders.
• To reply to your questions and requests.
• To send you news, offers and promotions if you have subscribed to our newsletter.
• To understand how the website is used and to improve our products, content and services.
• To keep the website secure, prevent fraud and misuse, and comply with legal obligations.

3. Who we share your information with

We do not sell your personal information. We only share it when needed to run our business:

• Delivery partners: your name, phone number and delivery address, so your order can be delivered.
• Service providers: companies that help us operate the website, such as hosting, email and analytics providers, who may only use your information to provide their services to us.
• Authorities: where we are required to do so by law or to protect our rights, customers or the public.
• Business changes: if our business is sold or reorganised, your information may be transferred to the new owner under the same protections.

4. Cookies and analytics

Cookies are small files stored on your device. We use them to keep the website working (for example, to remember your shopping cart and keep you signed in), to remember your preferences (for example, hiding the newsletter pop-up), and to understand how visitors use the website. We use Google Analytics to collect anonymous usage statistics; Google may process this information under its own privacy policy. You can control or delete cookies in your browser settings. If you block cookies, some parts of the website, such as the cart and sign-in, may not work properly.

5. Newsletter and marketing

We only send marketing messages to people who have subscribed. You can unsubscribe at any time using the link in our emails or by contacting us, and we will stop sending them.

6. How long we keep your information

We keep your information only for as long as needed to provide our services, handle orders and any related support, keep our records, and meet legal requirements. After that, we delete or anonymise it.

7. Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. However, no website or method of transmission is completely secure, so we cannot guarantee absolute security. Please keep your account password private.

8. Your choices and rights

You can ask us to show you the personal information we hold about you, correct it, or delete it, and you can ask us to close your account or stop contacting you for marketing. To make a request, contact us using the details below. We may need to confirm your identity first, and we may keep some information where the law requires it or where it is needed to complete an order.

9. Children

This website is not intended for children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

10. Links to other websites and transfers abroad

Our website may link to other websites, such as our Facebook page, which have their own privacy practices. We are not responsible for them. Some service providers, such as Google Analytics, may process information on servers outside Cambodia.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

12. Contact us

If you have any questions about this Privacy Policy or want to make a request about your information, please contact us through our Contact page or our Facebook page. We usually reply within one business day. Please also see our Terms & Conditions.